Our business support strategy

Our approach to providing business support is to listen first, act second, and follow-up to add value third.

Every member is different. So the support you get will vary a great deal. Sometimes, you will not want anything special. You’ll just want to participate in our innovative, stimulating, friendly community, picking upideas, leads and opportunities through the natural way of things. The value of your membership will be driven to you and your colleagues consistently and persistently, month in, month out.

But at other times, you will be more demanding and we will be more proactive. For example, for our members we recently:

• Were interviewed by a journalist at a leading publication to provide independent commentary on our members’ recent market research report, to produce PR coverage for them
• Held a conference call with the member’s managers from three countries to discuss their expansion strategy for Europe, to help make better investment and resource allocation decisions
• Introduced them to six key prospects that they could not reach, to shorten the sales cycle
• Held a meeting to plan the delivery of an off-site workshop with a retail client, to add value by developing new concepts and solutions that will increase prepaid card sales
• Carried out in-depth analysis of a member’s consumer research findings to enable them to protect a $50m line of business
• Held a meeting with a colleagues in India to determine how best to enable expansion of prepaid for them there
• Invited them to attend a private invitation-only Round Table dinner in France, to allow their CEO to grow her senior level contact base
• Added value to their retailer clients by nominating them to receive complimentary Associate Prepaid Retailer membership of the Exchange, at no charge

This is in addition to receiving standard services for members giving them access to connections, intelligence and support.

The best clients are the ones fully engaged in the Exchange. We seek this level of engagement because the better we know you, thebetter we will understand your business, and the more we can help you to drive your business forward and optimise your investment in prepaid. To find out more about the features of membership and what this might mean to you, click on one of the brochures below.